Refund policy

All purchases are considered final sale. We kindly ask that you review your order carefully before completing checkout, as we are unable to offer returns or exchanges once an order has been placed.

We understand that unexpected situations can occur. In certain cases, requests may be reviewed individually to determine whether a return or alternative solution may be possible. Again, while our policy is final sale, we are happy to assist in the following situations:

      Damaged Items

If your order arrives damaged, please notify our customer support team within 5 days of delivery so we can review the issue and assist with a resolution.

      Incorrect Items

If you receive an item that differs from what you ordered, please contact us as soon as possible. Our team will work quickly to correct the mistake by arranging a replacement or issuing a refund when appropriate.

How to Submit a Request

If your order qualifies under one of the exceptions below, please follow the steps below:

1. Contact Our Team
Email our support team at info@thugswim.com or reach out through our website. Please include your order number and a brief explanation of the issue.

2. Provide Photos
For damaged or incorrect items, include clear photographs that show the issue with the product.

3. Review & Resolution
Our team will review your request and respond with the next steps, including instructions for returning the item if necessary.

We strive to provide high-quality products and a positive customer experience. Should you have any questions regarding this policy, please contact our customer support team at info@thugswim.com and we will be happy to assist.

Thank you for understanding and respecting our return guidelines.